How to Order in 3 Easy Steps:
1. Browse through our product categories:
* Coffee by the Pound
* Gifts
* Coffee of the Month Club
* Accessories

2. Buy a product:
* Click on "add to cart" button when you find a product you want to purchase.
* Input quantity of item.
* Click on "check out" button.

Please note: We ship by UPS ground. For faster delivery, call 800-844-8790. We ship to the connecting 48 states and currently are unable to ship Web site orders outside the United States.

3. Complete your purchase:
* Enter all required name and shipping information.
* Confirm your order and check out.
* An order number will be returned to you. Please use this number for all inquiries.

Frequently Asked Questions
1. Will my credit card information be protected?
Our secure online system encrypts all of your personal financial information including credit card number. Our order form is protected by the Secure Sockets Layer (SSL) protocol, which encrypts your information and confirms the identity of the Bucks County Coffee server before allowing your order to be sent.

2. What method of payments can I use for Bucks County Coffee Co. purchases?
You can purchase by credit card (VISA, MasterCard, or American Express) using our online store or by telephone at 800-844-8790.

3. Do I need a specific browser to shop?
You can use Netscape Navigator 4.7 or later for Windows or Macintosh, Microsoft Internet Explorer 4.5 or later for Windows or Macintosh, or AOL 4.0 or later.

4. How can I find out the status of an order?
For questions or concerns regarding your shipment, please call us at 800-844-8790 or e-mail us at help@buckscountycoffee.com.

5. What if I have a problem with an order?
For information about orders already placed, please contact our Customer Service Department by calling 800-844-8790.

We offer a money back guarantee because we know our products are the finest available anywhere. If for any reason you are not satisfied, simply return the product, as well as the paper receipt, within 30 days of receipt and we will completely refund your money or replace the item.

6. What is your mailing address?
Bucks County Coffee Company
2250 West Cabot Blvd.
Langhorne, PA 19047

7. How do I make changes to my order from Bucks County Coffee?
Please e-mail us your customer number, last name, and let us know what changes you'd like to make to your order at help@buckscountycoffee.com. We will respond to your e-mail by the end of 2 business days.

8. I placed an order over the Web, but I'm not sure it went through. Can Bucks County Coffee double check for me?
If you saw a confirmation screen after you clicked "submit order," then your order went through. We can check on your order if you e-mail us with your last name. We will respond to your e-mail by the end of 2 business days.

9. I placed an order over the Web but I made a mistake. How can I correct it?
Please contact us immediately by telephone at 800-844-8790 and leave a message if necessary, or e-mail us at help@buckscountycoffee.com and include your last name, confirmation number, and how you would like to change your order. We will respond to your e-mail by the end of 2 business days.

10. What is your policy on cookies?
When a URL is tracked, it is replaced with the encoded URL as outlined above. But when a user clicks on that link, a cookie is also set on their computer. Note that users have the ability to disable cookies on their browsers if they wish. The cookie is used for Pass Along tracking and Spotlight tracking in the DARTmail system.
A cookie set by DARTmail includes the necessary information in order to identify the user in the DARTmail system and record their action (i.e. Pass Along or Spotlight tracking) to the correct message deployed. The cookie sets the following information for a particular message:
1. Task ID – identifies a particular message in the DARTmail server
2. Member ID – identifies the user in the DARTmail server
3. Daemon ID – internal ID used for processing the information received back
4. Redirect ID – set by the redirect server every time a new cookie is set – this is also an internal ID used by the DARTmail system
5. Path – is the DNS for the DARTmail site from which the message was deployed.

All this information is used only to record the data (Pass Along or Spotlight) to the applicable DARTmail server, message and individual who took the action. If Spotlight tags are not used, no additional data is recorded for the user other than if they Pass Along the message.
- DARTmail detects pass along through cookies. When an email recipient clicks on an encoded URL, they are given a cookie before being redirected to the final destination URL. This cookie signifies the fact that a URL has been clicked on for that message for the first time. Only the fact that the original message recipient (who is opted-in) has clicked on the encoded URL (initial cookie was set) and ‘someone else’ has clicked on the encoded URL who didn’t have the cookie set on the computer. That is identified in the DARTmail reports as a "Pass Along" recipient. For privacy reasons we do not collect any information about the person who has been passed along the email.

In addition to tracking information, we may collect personal information such as name, email address, home address, etc. when you register on our Site. When you make purchases from our Site, we may collect purchasing information such as product orders, shipping address(es), and credit card information.
Rest assured, we do not sell or disclose information that identifies our guests personally or makes it possible for other parties to contact them directly without our guests' consent.